Learn Different Solutions To Fix WeChat App Crashing/Not Working/Freezing/Stop Responding On iPhone!
WeChat is a messaging, mobile payment, and social media app that is developed by Tencent. It is available for Android as well as iOS. There are some iPhone users who have reported that their WeChat app is crashing on their iPhone and due to this they can’t use the app properly.
If your WeChat app is also crashing on iPhone and you wish to fix it as far as possible then read this troubleshooting guide. Here, you will find different solutions to fix WeChat keeps crashing on iPhone.
Why Does My WeChat Keep Crashing On iPhone?
There could be many reasons that can cause WeChat app to crash. Some of the major causes behind it are listed below.
- When your device has low storage space.
- If you are running an outdated WeChat app and iPhone OS.
- When the cache data of WeChat applications gets corrupted.
- WeChat app is down.
- Problem with the internet connection that you are using.
These are the major reasons why WeChat app is crashing on iPhone. But whatever the reason behind this issue you need the solutions to fix it right?
So, let us jump to the solutions to fix WeChat app crashing on iPhone.
Solution 1: Restart Your iPhone
The first step you should take to fix WeChat crashing on iPhone is by restarting the device.
Follow the below steps to restart your iPhone.
For iPhone 11, 12, 13, X, And Later Model: Press and hold Volume Up and Side key unless the Power off slider appears on the screen. Then drag the slider and wait for a few seconds so that your phone power off. Now, to Power on your iPhone, press and hold side key until you see the Apple logo.
For iPhone 7 or 7 Plus: Press and hold both Volume Down and Side keys until your iPhone restart.
For iPhone 6s and Earlier Model: Long press Home + Sleep keys until your phone restart.
Solution 2: Update WeChat App
If your WeChat app is not updated to the latest version then it will not work properly. Therefore, you should look at the update for WeChat app, and if it is available then install it immediately.
Follow the simple steps to update WeChat app.
Step 1: Open App Store on your iPhone.
Step 2: Then enter the name of the app in the search box at the top of the screen.
Step 3: Now, hit on Install button to install the latest update.
Solution 3: Check Storage Space On Your iPhone
When you store too many apps and files on your phone and your device’s storage space gets full then in this situation your app can’t work as it should be.
So, check the storage space on your iPhone by going to Settings > General > iPhone Storage.
Now, if you find the storage space low then you need to clear some storage space by transferring data from your iPhone to your computer and by uninstalling unwanted apps.
Solution 4: Clean WeChat Cache
Another simple way to fix WeChat crashing/not working issue is by clearing the WeChat cache.
To clear the cache of WeChat, simply open WeChat app on your iPhone. Then go to its Settings > General > Storage > Clean WeChat.
Solution 5: Update Your iPhone OS
You should always keep your device’s Operating System to the latest version and when you don’t do this then it can occur many bugs and glitches in your device.
Hence, you should check the update for your iPhone and if you get the latest update then install it to fix the problem that you are currently facing.
Below follow the steps to update iPhone to the latest version.
Step 1: On your iPhone launch the Settings app.
Step 2: After this, hit on General.
Step 3: Then tap on Software Update, if the update is available then follow the on-screen steps to download and install the update.
Solution 6: Check Status Of WeChat App
Sometimes some apps’ status goes down and they get fixed on their own. So, check if this is not the case with WeChat app. You can check the status of the app here – Downdetector. If the WeChat app is down then you need to just wait until it is solved by WeChat team.
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Solution 7: Use Another Wi-Fi Connection
You can use another Wi-Fi to fix WeChat keeps crashing or stop working on iPhone. I know it sounds silly but it is a very effective solution. It may be possible that the Wi-Fi that you are using has some problem or it is not stable enough for WeChat to work.
So, you should connect your iPhone to another Wi-Fi and check whether the issue is resolved or not. You can also forget the old Wi-Fi network by going to Settings > Wi-Fi > Network Name. Then choose the Forget This Network option at the top of the screen.
Solution 8: Uninstall And Reinstall WeChat App
If your WeChat app is crashing or not opening then you can uninstall WeChat app from your iOS device and then reinstall it from App Store.
Follow the below steps to uninstall WeChat app from iPhone.
Step 1: Tap and hold the WeChat app from Home screen.
Step 2: Then hit on Remove App (WeChat).
Step 3: Tap Delete app and then confirm it by again tapping on Delete.
Alternatively, you can tap and hold the WeChat app and it starts jiggling then tap the Remove icon in the left corner of the WeChat app. Then, hit on Delete App and confirm it by hitting on Delete. Lastly, tap on Done.
Once the uninstall process gets completed, install it again from App Store. Simply open the App Store app on your iPhone and then enter the name of the app and hit on Install button.
Solution 9: Reset Network Settings
If still, the WeChat app keeps crashing then you should reset the network settings of your iPhone. Doing this will fix the problem if it is caused due to wrong network settings.
Note: When you reset network settings then it will reset your iPhone’s Wi-Fi passwords, APN and VPN setting, and cellular settings.
Now, follow the below steps to reset network settings of iPhone.
Step 1: Head to Settings > General > Reset option.
Step 2: Now, scroll down to Reset Network Settings option.
That’s It! Now, check WeChat app is crashing or not.
Solution 10: Contact App Developer
You can contact the WeChat app developer for help. The steps to do this are pretty easy.
Follow the below steps to do the same.
Step 1: Open App Store on your iPhone.
Step 2: Find WeChat app and tap on it. If you are unable to find it then hit on the account button or on your profile at the top of the screen.
Step 3: Tap Purchased and then “Not on this iPhone”. Next, hit on WeChat app.
Step 4: Now, the WeChat app’s product page will be displayed. Scroll down to Rating & Review section and then tap on App Support. If you don’t find App Support then ensure that you are logged in with the right Apple ID.
Solution 11: Factory Reset Your iPhone
The last resort to fix WeChat app keeps crashing is by doing a factory reset. Remember that doing the factory reset will wipe all saved data on your iPhone along with all the settings and apps. Hence, you are kindly requested to back up your device data to a safe place.
Now, follow the below steps to factory reset your iPhone.
Step 1: Go to Settings > General > Reset option.
Step 2: Next, tap on Erase All Contents and Settings.
Step 3: After this, tap on Erase iPhone.
We highly recommend you to try the above solutions to fix WeChat app keeps crashing issue on iPhone. All the solutions are effective and solve the issue. You should lastly factory reset your iPhone (as it deletes all data) when all solutions get failed to solve the WeChat crashing problem.
Max Field is a founder of recoveriphone-data.com. He is an iOS lover and loves to write tips, tricks, fixes for errors, data recovery solutions and more related to iOS, iPhone, iPad, iPod touch, iTunes and iCloud.