Learn 14 Effective And Easy Solution To Fix WhatsApp That Keeps Crashing or Not Working On iPhones Or iPad!
WhatsApp is a popular app for chatting, video calls, voice calls, for sharing media files with your friends, family, colleague, or others. It is used worldwide. But some WhatsApp users are reporting that they are facing crashing issues on WhatsApp.
If this problem is also occurring on your iPhone or iPad and you want to fix it then read this tutorial. This guide will summarize some effective and easy solutions on how to fix WhatsApp keeps crashing on iPhone/iPad.
- Solution 1: Restart Your iPhone Or iPad
- Solution 2: Force Quick WhatsApp And Then Restart It
- Solution 3: Update WhatsApp
- Solution 4: Check Storage Space
- Solution 5: Check Internet Connection
- Solution 6: Enable And Disable Airplane Mode
- Solution 7: Check If WhatApp Is Down
- Solution 8: Turn Off Facebook Contacts Sync
- Solution 9: Install Latest Update For iPhone/iPad
- Solution 10: Reset Network Settings
- Solution 11: Disable WhatsApp Auto Backup On iCloud
- Solution 12: Uninstall And Reinstall WhatsApp
- Solution 13: Reset All Settings On iPhone/iPad
- Solution 14: Factory Reset Your iPhone/iPad
Now, we will first look at a real user’s practical scenario.
Practical Scenario: A User Is Facing Crashing Issue On WhatsApp After Updating To 14.2 Beta 2
Yesterday I updated to 14.2 beta 2 and everything was working fine untill I tried to take a selfie within whatsapp and send it. After that it crashed and now it wont open, just keeps crashing. Ive tried RAM wipe, hard reboot, everything. Sadly I dont have a chat backup and I dont want to lose my messages. What are my options?!
Source: MacRumors Forums
That was just one example, there are many community websites were users are complaining about this issue and are asking for solutions to fix it as well as wanting to know the reasons why WhatsApp crashes on iPhone or iPad.
So, before learning the solutions to tackle this app crashing problem, we should first know why WhatsApp keeps crashing/not working on iPhone/iPad.
Additional Reading: Why WhatsApp Photos And Videos Are Not Showing In Gallery In iPhone
Why Does WhatsApp Keep Crashing On iPhone/iPad?
Your WhatsApp can keep crashing again and again on your iPhone or iPad due to various reasons. Some of the common reasons are listed below:
- Software bugs and glitches.
- WhatsApp is not updated.
- System conflicts.
- iPhone/iPad is outdated.
- Low storage space.
- WhatsApp is down.
Now, the question is – What to do if WhatsApp keeps crashing?
Well, below follow the solutions that will help you to fix WhatsApp keeps crashing on iPhone or iPad.
Solution 1: Restart Your iPhone Or iPad
The first solution you should follow to fix WhatsApp keeps crashing issue is to restart your iOS device. This will fix minor bugs and glitches on your device that are preventing WhatsApp from working properly.
Follow the below steps to restart your iPhone or iPad.
Steps To Restart iPhone X/11/12/13
Step 1: Press and hold both Volume + Side buttons unless the Power Off slider pops up on the screen.
Step 2: Now, drag the slider and wait for a few seconds until your iPhone is switched off.
Step 3: After this, turn on your iPhone by pressing and holding the side button that is located on the right side of your iPhone. Hold it till the Apple logo pops up.
Steps To Restart iPhone 8/7/6/SE (2nd Or 3rd Generation)
Step 1: You need to first press and hold the Side button till you see the power-off slider.
Step 2: Then drag the slider and wait for a few seconds until your phone power off.
Step 3: Now, to turn on your iPhone, press and hold the Side key unless the Apple logo displays on the screen.
Steps To Restart iPhone 5/SE (1st Generation) Or Earlier Models
Step 1: Press and hold the Top button unless you see the Power off slider.
Step 2: Drag the slider and wait for a few seconds until your iPhone turns off.
Step 3: Now, to switch on your smartphone again, you need to press and hold the Top button unless you see the Apple logo.
Steps To Restart iPad Without A Home Button
Step 1: Press and hold both Volume + Top keys until you see the Power off slider on your phone’s screen.
Step 2: After this, you need to drag the slider and wait for a few seconds till your device turns off.
Step 3: Now to switch on your iPhone, press and hold the Top key unless the Apple logo displays on the screen.
Steps To Restart iPad With A Home Button
Step 1: Press and hold the Top key unless you see the Power off slider on the screen.
Step 2: Now, drag the slider to Power off your iPad. Now, wait for a few seconds so that your device completely turns off.
Step 3: After this, power on your phone by pressing and holding the Top button unless the Apple logo appears on the device screen.
Additional Reading: How To Stop WhatsApp Backup In Progress On iPhone
Solution 2: Force Quit WhatsApp And Then Restart It
You can force close WhatsApp and then restart it again. This will give the app a fresh restart and maybe the crashing issue gets solved.
Here are the steps to do the same.
Step 1: You need to press the Home key quickly twice, just like double-click on a computer.
Step 2: Now, you will be able to view the recently closed applications.
Step 3: Find WhatsApp from there and swipe up on the app to close it.
If you find other apps in the list then close them all to prevent them from crashing. The steps are similar to clear or close background apps. After clearing the background apps, open WhatsApp again and see whether the problem is resolved or not. If not then move to the next solution.
Solution 3: Update WhatsApp
Another way to get rid of this WhstaApp crashing/not opening/stop working issue is by updating the app. You should update WhatsApp with other apps timely as the updates bring fixes for the apps’s errors.
So, follow the below steps to update WhatsApp.
Step 1: From your device’s Home screen, launch the App Store.
Step 2: Then hit on Update icon at the bottom right. Now, you will get all the apps pending updates.
Step 3: Find WhatsApp and tap on Update button next to it. You can also app on Update All button to update all the apps.
Once the updating process gets completed, restart your iOS device and check whether your WhatsApp is working fine or not.
Additional Reading: How To Recover Deleted or Lost Photos From WhatsApp on iPhone
Solution 4: Check Storage Space
Generally, when your iPhone or iPad don’t not sufficient storage space then the apps start crashing on your device or they won’t open. Hence, you need to check the storage space on your iPhone/iPad.
To check it, you need to go to Settings > General. Then tap on iPhone Storage/iPad Storage.
If you find the storage space low then delete unwanted data and apps from your iDevice. And then restart your phone and try to open WhatsApp.
Solution 5: Check Internet Connection
If the internet connection whether it is Wi-Fi or cellular data on your iPhone or iPad is not stable then it can cause WhatsApp to crash. So, you need to check it by using Safari on your device. If the network connection is poor then check that you have an active mobile plan (if you are using mobile data). Or restart your Wi-Fi router if you are using a Wi-Fi connection. If restarting doesn’t if the connection then contacts your Wi-Fi provider.
Solution 6: Enable And Disable Airplane Mode
You can also turn on and off AirPlane mode. This will reset your device’s Bluetooth, Wi-Fi, cellular settings. And in this way, it can help to fix WhatsApp crashing problems.
Additional Reading: Transfer WhatsApp Messages From Android To iPhone Using Google Drive
Solution 7: Check If WhatApp Is Down
Sometimes some apps go down for a few hours and during that time you will face issues with your app. So, you need to check that your WhatsApp is not down.
You check this, you can visit downdetector website or you can also check the live status of WhatsApp on Twitter.
If you find it down then you need to wait until it is solved from their side automatically.
Solution 8: Turn Off Facebook Contacts Sync
Your WhatsApp can crash if you have enabled contact sync between Facebook and iPhone. So, to fix this you need to disable it.
For this, you need open Settings app on your iPhone. Then find Facebook and turn off Contacts.
Solution 9: Install Latest Update For iPhone/iPad
If you have not updated your iPhone or iPad then it can also cause WhatsApp to crash/freeze/not opening issue. Hence, to fix this you need to update your iOS device.
But before updating your device, make sure to backup it to iTunes or iCloud. You can also use iOS Data Recovery tool to back up your iPhone or iPad to your computer.
Once you have created a backup, follow the below steps to update your iPhone or iPad.
Step 1: Firstly, connect your phone to Wi-Fi or mobile data and if your phone has a low battery then plug it into power.
Step 2: Now, head to Settings > General.
Step 3: Next, tap on Software Update.
Step 4: If you find 2 software update options then select the one that you wish to install.
Step 5: After this, tap on Install Now or Download and Install.
Step 6: Enter the passcode and then hit Install Now.
Additional Reading: WhatsApp Backup Stuck At 99 On iPhone? Here Is The Real Fix!
Solution 10: Reset Network Settings
Some users have reported that they fixed the crashing WhatsApp after resetting the network settings of the iOS device. So, if you have not tried this method then you can try this, may this can do the job for you.
Note that your Bluetooth paired devices, saved Wi-Fi passwords, VPN and APN settings will be erased.
However, follow the below steps to reset network settings on iPhone or iPad.
Step 1: Navigate to Settings > General > Transfer or Reset iPhone/iPad.
Step 2: Then tap on Reset.
Step 3: After this, tap on Reset Network Settings.
Step 4: Now, you need to enter the passcode of your locked iPhone or iPad.
Solution 11: Disable WhatsApp Auto Backup On iCloud
Apple iCloud creates various problems with crashes, errors, and auto-stop by hanging open apps on your iPad or iPhone.
So, if it is happening with WhatsApp then you need to stop iCloud sync on your iOS device After disabling it, auto backup also gets stopped. And then you can use WhatsApp without crashing.
Follow the below steps to disable WhatsApp auto backup in iCloud.
Step 1: Run WhatsApp on your iPhone/iPad.
Step 2: After this, hit on Settings > Chats.
Step 3: Now, tap on Chat Backup.
Step 4: Then hit on Auto Backup and turn it off or select “Never” option.
Additional Reading: Restore Deleted WhatsApp Messages Without Backup On iPhone
Solution 12: Uninstall And Reinstall WhatsApp
If the above solutions are not helping to fix the WhatsApp crashing/stop working issue then you can delete the app and again install it.
Note: Remember that this will erase your WhatsApp conversations and media files so, make sure you have a backup of WhatsApp chats.
To uninstall WhatsApp, you need to long press the WhatsApp icon and hit on Delete App. Then tap on Delete to confirm the process.
Now, restart your device and then open App Store on your iOS device and download and install WhatsApp app. Set it up again and then the crashing issue will be resolved.
Solution 13: Reset All Settings On iPhone/iPad
Invalid settings on your device can also lead to WhatsApp crashing/not working problems. Therefore to solve it, you need to reset all settings on your smartphone.
Below, learn how to reset all settings on iPhone or iPad.
Step 1: On your iOS device, launch the Settings app.
Step 2: Then hit on General.
Step 3: Now, tap Reset.
Step 4: After this, choose Reset all settings option.
Step 5: If asked, then enter your device passcode.
Step 6: Lastly, tap to confirm system settings reset.
Additional Reading: [Solved] Erase All Content And Settings Not Working On iPhone/iPad
Solution 14: Factory Reset Your iPhone/iPad
If WhatsApp crashes when opening a particular chat or whenever you open the WhatsApp app and you have tried all the above methods but they failed to fix it then lastly you need to factory reset your iPhone/iPad.
Note: Ensure you have a backup of your iPhone or iPad because this will wipe all your device’s data and make it as new as when you perched it the first time.
Now, follow the simple steps to factory reset your iPhone or iPad.
Step 1: Tap on Settings icon on your iOS device.
Step 2: Then, hit on General > Reset.
Step 3: After this, tap on Erase All Contents and Settings.
Step 4: Now, hit on Erase iPhone/iPad.
Once the reset process gets completed, your device will restart. Now, you need to set up your device and install WhatsApp again from App Store.
These are the 14 different and effective solutions to fix WhatsApp keeps crashing on iPhone/iPad. We hope that any of the solutions have helped you to solve the issue.
It is important for you to fix the issue as soon as possible so that you will not miss important WhatsApp messages, videos calls, etc.
Max Field is a founder of recoveriphone-data.com. He is an iOS lover and loves to write tips, tricks, fixes for errors, data recovery solutions and more related to iOS, iPhone, iPad, iPod touch, iTunes and iCloud.