Overview: There are many iPhone users who are facing iTunes error 4013 or 4014 while restoring or updating their iPhone using iTunes. If you are also one of them then you don’t need to worry as you can fix this error and then easily update or restore your iPhone. Here, I have mentioned some effective solutions that will teach you how to fix iTunes error 4013/4014 while updating or restoring your iPhone.
What Does iTunes Error 4013 Or 4014 Mean?
iTunes error 4014 or 4013 is also known as iPhone error 4014 or iPhone error 4013 is hardware-related which occur due to a faulty port or faulty cable. This error comes when there is any problem in connectivity between your iPhone and your Mac or PC.
When you connect your iPhone to your PC or Mac computer then the device gets recognized by the computer but due to some faulty cables, you face problems in transferring data or restoring or updating problems.
Reasons For iTunes Error 4013/4014 While Updating Or Restoring Your iPhone
There are some reasons due to which you can get the iTunes error 4014 or 4013. Some of them are mentioned below.
- Error 4013/4014 may come if your iPhone is disconnected from iTunes.
- If iTunes is unable to prompt your iPhone to complete the restoring or updating process.
- Weak internet connection or Wi-Fi can also cause iPhone error 4013 or 4014.
- A software bug can also cause iTunes error 4014 (4013).
- If you are not using the latest version of iTunes on your computer.
- If your iPhone has less storage space.
- When your PC or Mac computer is not updated to its latest version.
So, these are some of the causes due to which you can face iTunes error 4013 or 4014 while updating or restoring your iPhone.
Now, let us learn the solutions to fix iTunes error 4013 or 4014 while updating or restoring iPhone or the iPhone [device name] could not be restored. An unknown error occurred (4013).
Note: Below discussed all the solutions are applicable for all iPhone models such as iPhone 12, 13, XR, XS, 8, 7, 6, 5s, XS, and all other iPhone models.
Solution 1: Check USB Connector And USB Port
Before you follow any solutions to fix iTunes error 4013/4014, you should check your USB port and connector because this error can occur due to a faulty cable or faulty port.
You must use the connector that you get with your iPhone. If you don’t have that USB cable then use another Apple USB cable.
If this doesn’t work then connect your iPhone to another USB port on your PC or Mac. You should not plug it into your keyboard.
You can also try another computer for doing this.
Solution 2: Force Restart Your Device
You can also force restart your iPhone to fix error 4013 on iTunes when restoring.
Here are the steps to restart your iPhone to fix iTunes error 4013/4014 while updating or restoring your iPhone.
For iPhone 8 Or Later: Press and quickly release the Volume Up button. And then repeat the same with the Volume Down button. After that press and hold the side button unless you see the Apple logo on the screen.
For iPhone 7 And 7 Plus: Press and hold both Side/Top button and the Volume Down button unless the Apple logo appears on the screen.
Solution 3: Clear iPhone Storage Space
The iPhone error 4013 or iTunes error 4013/4014 can also be fixed by clearing the storage space of your iPhone. This will let your iPhone accommodate a new update or you can easily restore your iPhone. You can uninstall the apps that you don’t use and delete all those data that you don’t need.
You can also transfer the important data to your PC or Mac and then delete them from your iOS device.
Also Read: How To Fix iTunes Error 3194
Solution 4: Update Your PC Or Mac Computer To Latest Version
As I have told you earlier that if your computer is not up-to-date to the latest version then it can also cause error 4013 on iPhone.
So, to fix this you need to update your computer to the latest version.
Note: Before updating your computer you should backup your PC or Mac computer.
Steps To Update PC (Windows)
Step 1: On your Windows computer, click on All Settings.
Step 2: After that click on Update & Security (you get another option also depending on your computer model).
Step 3: If there is any new update then you will see Windows Update at the top of the page, otherwise you will see the message telling that your computer is updated to the latest version.
If you are using a Mac computer then follow the below steps.
Steps To Update Mac Computer
Step 1: From the Apple menu in the corner of the screen, select System Preferences.
Step 2: Then click on Software Update. (If you don’t get System Preferences in Software Update then you need to use the App Store to get updates.
Step 3: After that, click on Upgrade Now or Update Now.
- Upgrade Now will install a major new version with the new name, like macOS Monterey.
- Update Now will install the latest updates for the recently installed version, like update from macOS Big Sur 11.5 to macOS Big Sur 11.16.
Step 4: If you see the message that your Mac is up to date then the macOS and all of the apps it installs are updated. If you install any app from App Store then you need to use the App Store to get updates of those apps.
Solution 5: Update Your iTunes To Latest Version
If you haven’t updated your iTunes for a long time then this can also result in iPhone error 4014 or 4013. In this case, you need to update iTunes to the latest version.
There are two ways to update iTunes to its latest version, one is if you have downloaded iTunes from Microsoft Store and another is if you have downloaded iTunes from Apple’s website.
If You Have Downloaded iTunes From Microsoft Store
If you have downloaded iTunes from Microsoft Store then you don’t need to update iTunes as when the new versions are released then it automatically updates it.
If You Have Downloaded iTunes From Apple’s Website
Step 1: Open iTunes.
Step 2: Now, from the menu bar, select Help and then hit Check for Update.
Step 3: Then follow the prompt to install the latest version.
If you don’t find the Check for Update option in the Help menu then it means that you have installed iTunes from Microsoft Store.
Solution 6: Boot Your iPhone In Recovery Mode
You can also fix the iPhone could not be restored an unknown error occurred (9) (14) (4014) (4013) by booting your iPhone into Recovery Mode.
Below, follow the steps to boot your iPhone into Recovery mode to fix iTunes error 4013/4014 while restoring.
Step 1: Use the USB cable to connect your iPhone to your computer and then launch the latest version of iTunes on it.
Step 2: After that, force restart your iPhone. The steps to force restart iPhone are mentioned in solution 2.
Step 3: Connect to iTunes in recovery mode, start recovery.
Step 4: Once you view “Spinning wheel” on iPhone’s screen, then you need to immediately Eject the Cable.
Step 5: Now, you need to wait for a few seconds.
Step 6: Again insert the cable and then the restoration process will start without showing iTunes error 4014 or 4013.
Solution 7: Try iTunes Repair Software To Fix iTunes Error 4013 or 4014
Another way to fix iTunes error 4013 or 4014 while updating or restoring your iPhone is to use professional iTunes Repair software.
It will easily fix iTunes error 4014 or 4014 and let you easily update and restore your iPhone.
Besides fixing these error messages it also fixes many other errors such as error 21, error 4013, error 4015, etc. Also, fixes fail to connect or sync iPhone/iPad/iPod touch with iTunes. Also, there is no data loss while fixing iTunes issues.
Below, follow the steps to fix iTunes error 4013/4014 while updating or restoring your iPhone using iPhone System Repair software.
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Steps To Fix iTunes Error 4013/4014
First of all download, install and launch iTunes Repair Tool on your computer.
Click on “System Repair” among the available modules.
In the next pop-up window, you will see three repair options. Simply, click on “Repair iTunes Errors” option.
After this, the software will start to check your iTunes component.
Step 2: Go For Advanced Repair
If iTunes components are full installation, simply click on “OK”. But, if iTunes still continue to show error messages, then click on “Advanced Repair”.
It will take some time. So, be patient and wait until the repairing process gets finished.
Solution 8: Factory Reset Your iPhone
If the above solutions didn’t help to fix the error 4013 or 4014 then you should factory reset your iPhone. Doing this will wipe all your iPhone data, so before performing this firstly backup your data.
To factory reset your iPhone you need to go to Settings > General > Reset. After that choose to Erase All Content and Settings. Enter your passcode and then hit on Erase iPhone.
So, these are some different solutions to fix iTunes error 4013/4014 while updating or resting your iPhone. And now you can easily restore and update your iPhone. You can use iPhone Repair software as it will immediately fix the error.
If all the solutions get failed to fix the iTunes error 4013 or 4014 then lastly you need to contact Apple Support.
Max Field is a founder of recoveriphone-data.com. He is an iOS lover and loves to write tips, tricks, fixes for errors, data recovery solutions and more related to iOS, iPhone, iPad, iPod touch, iTunes and iCloud.